Privacy Policy

1. Introduction

At SuperBiller, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered recruitment platform.

We are committed to transparency about our data practices and providing you with control over your information. This policy applies to all users of SuperBiller, including employers, recruiters, and candidates whose information is processed through our platform.

By using SuperBiller, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Data We Collect

2.1 Account Information

When you create a SuperBiller account, we collect:

• Name and professional contact information
• Company name and business details
• Email address and phone number
• Login credentials (passwords are encrypted and never stored in plain text)
• Payment information (processed securely through third-party payment processors)
• Company size, industry, and recruitment needs

2.2 Usage Data

We automatically collect information about how you use SuperBiller:

• Log data including IP address, browser type, and device information
• Pages visited, features used, and time spent on the platform
• Job specifications created and recruitment workflows initiated
• AI recruiter interactions and performance metrics
• Search queries and filters applied
• Error reports and diagnostic information

2.3 Job and Candidate Data

Through your use of our recruitment services, we process:

• Job descriptions, requirements, and specifications
• Candidate profiles, resumes, and professional information (gathered from public sources)
• Interview transcripts and assessment data
• Communication records between AI recruiters and candidates
• Evaluation scores, notes, and hiring decisions
• Feedback and performance reviews

2.4 Third-Party Data

We may collect publicly available professional information from LinkedIn, company websites, and other public sources to identify and research potential candidates as part of our AI recruitment service.

3. How We Use Your Data

We use the information we collect to:

• Provide our services: Enable AI-powered recruitment workflows, candidate research, and engagement
• Improve our platform: Analyze usage patterns to enhance features and user experience
• Train AI models: Improve the intelligence and effectiveness of our AI recruiters (with appropriate safeguards)
• Communicate with you: Send service updates, security alerts, and support messages
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations: Respond to legal requests and enforce our terms
• Provide customer support: Respond to your inquiries and troubleshoot issues
• Process payments: Handle billing and payment transactions

We do not sell your personal data to third parties. We do not use your data for advertising purposes outside of our own platform.

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption: Data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access controls: Strict role-based access with multi-factor authentication
• Regular audits: Security assessments and penetration testing
• Data backup: Regular backups with disaster recovery procedures
• Secure infrastructure: Cloud hosting with enterprise-grade security
• Employee training: Regular security awareness training for our team

Your data is stored on secure servers in compliance with applicable data protection regulations. We retain data only as long as necessary to provide our services or as required by law.

While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords and safeguard your account credentials.

5. Third-Party Services

SuperBiller integrates with and relies on third-party services to provide our platform:

5.1 AI Providers

We use advanced AI models from leading providers (such as Anthropic, OpenAI, etc.) to power our recruitment intelligence. These providers may process your data according to their own privacy policies and security standards. We carefully select providers with strong privacy commitments and data protection measures.

5.2 Cloud Hosting

Our platform is hosted on enterprise cloud infrastructure providers that offer industry-leading security, reliability, and compliance certifications (including SOC 2, ISO 27001, and GDPR compliance).

5.3 Payment Processors

Payment information is processed through secure, PCI-DSS compliant payment processors. We do not store your full credit card information on our servers.

5.4 Analytics and Monitoring

We use analytics tools to understand how users interact with our platform and identify areas for improvement. These tools may use cookies and similar technologies.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request that we limit how we use your data
• Withdraw consent: Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us at privacy@superbiller.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with a data protection authority if you believe we have not handled your data appropriately.

7. Cookies and Tracking

SuperBiller uses cookies and similar tracking technologies to:

• Essential cookies: Required for authentication and basic platform functionality
• Performance cookies: Help us understand how you use the platform
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Provide insights into usage patterns and feature adoption

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

8. International Data Transfers

SuperBiller operates globally, and your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws through:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection standards
• Other lawful transfer mechanisms as appropriate

9. Children's Privacy

SuperBiller is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via:

• Email notification to your registered address
• Prominent notice on our website
• In-app notification

Your continued use of SuperBiller after such changes constitutes acceptance of the updated policy.

11. Contact for Privacy Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy Officer: privacy@superbiller.com
• Data Protection Officer: dpo@superbiller.com
• Support: support@superbiller.com
• Address: SuperBiller Privacy Department

We are committed to resolving privacy concerns promptly and transparently.